Calgary improves services through new technology

22 May 2012 –  Calgary Transit is among the first Canadian major urban systems to make use of new technology, such as the online look-up schedules and trip planning tools. SMS notifications already provide users with instant messages about delays or new services and now new technology will help in service management and ticketing too.

Because it makes 100 million annual passenger trips (there are nearly 1,000 buses) with more expected in the near future, Calgary Transit needed a more capable and scalable way to manage it all.

Calgary Transit has therefore become among the first Canadian major urban systems to make use of new technologyfor use by customers when planning their route. SMS notifications already provide users with instant messages about delays or new services.

A smart card ‘intelligent payment’ system is coming this summer.  But, as part of a major new contract with a technology giant, Calgary Transit is also going to roll out a full computer-aided dispatch and automatic vehicle location system.

By combining GPS, cellular, interactive displays and other tech tools, location tracking capabilities for vehicles will improve while enhancing support for operators to communicate in real-time.

Learn more here